1. Information We Collect

When you use The Treasure Boxes website or request a quote, we may collect the following personal information:

Contact Information: Name, email address, phone number, company name
Quote Details: Product specifications, dimensions, quantities, and packaging requirements
Shipping Information: Delivery address for orders and sample kits
Communication Data: Messages sent through our contact forms, email correspondence
Usage Data: Browser type, IP address, pages visited, and interaction patterns collected via cookies and analytics

2. How We Use Your Information

We use the information collected to:

Process and respond to quote requests within our 4-hour response guarantee
Fulfill packaging orders and coordinate shipping logistics
Provide design support, dieline templates, and 3D mockups
Send order updates, production milestones, and delivery tracking
Improve our website, products, and customer service
Send newsletters and promotional content (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Production Partners: To fulfill your packaging orders (only necessary details)
Shipping Carriers: To deliver your orders (name, address, phone number)
Payment Processors: To process payments securely
Analytics Providers: Aggregated, anonymized data for website improvement

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website, secure database storage, and regular security audits. However, no method of electronic transmission is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. These include:

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors interact with our site
Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time
Withdraw consent for data processing

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Quote and order data is retained for a minimum of 5 years for business records and quality assurance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: sales@thetreasureboxes.com
Phone: +1 312 617 0030
Address: 6440 Hillcroft St, Houston, TX 77081, USA